Shipping policy
At Tan Crown Luxe, we aim to process and deliver your order as quickly and efficiently as possible.
Order Processing
- All orders are processed within 48 hours (2 business days) after payment has been received and confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive confirmation and, where applicable, a tracking number.
Delivery
- We use trusted courier services to ensure safe delivery of your order.
- Delivery typically takes 2–5 business days after your order has been dispatched.
- Delivery times are estimates and may vary depending on your location, weather conditions, public holidays, or courier delays beyond our control.
Shipping Address
Please ensure that your delivery address and contact details are accurate when placing your order. Tan Crown Luxe cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
Delivery Delays
While we strive to meet the estimated delivery times, Tan Crown Luxe is not liable for delays caused by courier companies, unforeseen circumstances, or events beyond our control.
Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving your parcel. Please include your order number and photographs of the item(s), where applicable, so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
📧 Email: tancrownluxe@yahoo.com
📞 Phone/WhatsApp: +27687796840
Thank you for shopping with Tan Crown Luxe. We appreciate your support and look forward to serving you.