Terms of service

1 Appointments & Payments

  • All appointments are subject to availability and confirmation.
  • A deposit may be required to secure your booking.
  • Deposits are non-refundable but may be transferred if sufficient notice is given.
  • Full payment must be made upon completion of the service unless otherwise agreed.
  • We accept cash, EFT, card payments, and other approved payment methods.

2. Booking Policy

  • Clients are encouraged to arrive at least 10–15 minutes before their appointment.
  • Late arrivals may result in shortened services or cancellation.
  • If you are more than 20 minutes late, Tan Crown Luxe reserves the right to reschedule your appointment.
  • Walk-ins are welcome but cannot be guaranteed service.

3. Cancellations & Rescheduling

  • Appointments must be cancelled or rescheduled at least 24 hours in advance.
  • Deposits may be forfeited for late cancellations or missed appointments.
  • Tan Crown Luxe reserves the right to reschedule appointments due to unforeseen circumstances.

4. Refunds & Exchanges

We strive to provide high-quality services and products.

  • Refunds are generally not offered on completed salon services.
  • Exchanges may be considered for unopened and unused retail products within 7 days of purchase.
  • Hair products, wigs, extensions, and beauty items cannot be returned once opened or used due to hygiene reasons.
  • Refunds will only be processed where required by law or if the incorrect item was supplied.

5. Hair Services

  • Clients must disclose any allergies, scalp conditions, previous chemical treatments, or medical concerns before receiving services.
  • Results may vary depending on hair texture, condition, and aftercare.
  • Tan Crown Luxe cannot guarantee identical results to reference pictures.
  • Clients are responsible for following all aftercare instructions provided by our staff.

6. Faulty or Incorrect Products

If you receive a damaged or incorrect item:

  • Notify us within 48 hours of receiving the product.
  • Proof of purchase may be required.
  • We will arrange an exchange or replacement where applicable.

7. Promotions & Discounts

  • Promotional offers and discounts are subject to availability.
  • Discounts cannot be combined unless stated otherwise.
  • Tan Crown Luxe reserves the right to modify or withdraw promotions at any time.

8. Limitation of Liability

  • While we aim to provide excellent services, Tan Crown Luxe is not liable for indirect losses, allergic reactions, or damages resulting from undisclosed medical conditions.
  • Tan Crown Luxe is not responsible for personal belongings lost or damaged on the premises.
  • All services and products must be used according to professional advice and instructions.

9. Privacy Policy

We respect your privacy and comply with applicable South African privacy laws.

Information we collect:

  • Your name and contact details.
  • Appointment and booking information.
  • Payment details (processed securely through third-party providers).

What we use it for:

  • Managing appointments and orders.
  • Providing customer support.
  • Sending appointment reminders and promotional updates (you may unsubscribe at any time).

We do not sell or share your personal information with third parties except where required by law.

10. Health & Safety

  • Clients who are unwell are encouraged to reschedule their appointments.
  • For hygiene and safety reasons, certain services may be refused if deemed unsuitable by salon staff.
  • Children must be supervised at all times while on the premises.